Resident Testimonials

PARKMERCED - San Francisco, California

MERIDIAN AT BOWIE - Bowie, Maryland

AQUA APARTMENTS- Marina Del Rey, California

AMBERLEIGH - Fairfax, Virginia

THE EDGEMOORE - Alexandria, Virginia

ENCLAVE AT SILVER SPRING - Silver Spring, Maryland

INDEPENDENCE PLAZA - New York, New York

MADERA VISTA - Corte Madera, California

SKYLINE TERRACE - Burlingame, California

SERENITY AT LARKSPUR - Larkspur, California

THE AVANT- Annandale, Virginia

PORTOFINO AT BISCAYNE- North Miami, Florida

PARKMERCED - San Francisco, california

"My name is Robert Pender. I live in Parkmerced at # 5 Josepha Ave. I have lived in my apartment home since March 1, 1973 where my wife and I raised our two daughters.

I am a founding member and President Emeritus of the Parkmerced Residents Organization. I am a founding member of the San Francisco Tenants Network and I hold an esteemed place in the San Francisco Tenants Union Hall of Fame.

Over the past thirty six years, I have worked tirelessly for the tenants at Parkmerced and all of San Francisco fighting the good fight against landlords who did not have the tenant's best interests at heart. We fought them at City Hall. We fought them in court. We fought them in the media. We fought them in their own boardrooms. You can't keep and old Brooklyn Boy down.

When Rob Rosania and Stellar Management purchased Parkmerced in 2005, all of that changed. Mr Rosania made the unheard of gesture for an owner of Parkmerced to meet with us face to face. He continues to meet with us on a regular basis. Mr Rosania made promises about cooperating with us. He promised to update the property and not charge us Capital Passthroughs, like the other landlords did. He promised to help us build community. He has made those promises and kept them. He is a man of his word.

While a life-long fighter continues to be vigilant, this is a time at Parkmerced for us to stop and enjoy our accomplishments. I am proud of what the PRO has done for tenant's rights. I am proud of the new spirit of cooperation and community that we have helped to build with Rob Rosania."

– Robert Pender, Resident since March 1973, Founding member and President Emeritus of the Parkmerced Residents Organization and Founding member of the San Francisco Tenants Network

"I have met with Robert Rosania [Parkmerced principal owner] on several occasions, and I have moved from a position of high skepticism to one of respect for him and his actions. Mr. Rosania has been a man of his word and I believe he is just as impatient as we are to get Parkmerced running as efficiently as possible. As Parkmerced establishes new protocols for Resident Relations there will be a curve as bugs are worked out of the systems. I strongly urge everyone to participate in the "solution." It will benefit us all.

– Daniel W. Phillips, Resident and Current President, The Board of Directors, The Parkmerced Residents' Organization

"Since your purchase of Parkmerced in 2005, so many improvements have been made, both to tenant relationships and improvements and repairs to the property; too numerous to list individually. However, the results are a more beautiful environment, and the feeling of genuine care of all your residents. You have made Parkmerced a vibrant community, with special events and a delightful farmer’s market.”

– Genevieve L. Callejo, resident since 1968

"I have been glad to see and participate in the community meetings about your plans for the future. I have always wanted Parkmerced to feel more like a city neighborhood. These plans, and some things already done (like the farmer’s market) carry that promise.”

– Arne and Raquel Larson, residents

"When I saw the plan you outlined for the lobby, etc., I thought it would be a dusty, noisy mess and I would be inconvenienced. I was positive you would not meet your time goal and it would not just be a dusty mess, but a muddy one as well. I am happy to admit that I was wrong about everything. I was never inconvenienced, nothing was ever left dirty and there was almost never excessive noise. When I came into the lobby for the first time it looked lovely. The fitness center is wonderful and if it is any indication of the how the business center looks, I'm sure that is terrific as well… My friends and family have all been very impressed by my apartment - the size, quality of appliances and view. Now, they will also be impressed when they walk into the building.”

– Lary Cooper, resident

"I would like to share with you my experience living in Parkmerced since Stellar Management became our new owner. I’ve lived in Parkmerced for 11 years. During that time we had 3 owners. I’m most impressed with the new owner and management team for several reasons. They work openly with the Parkmerced Resident Organization, they support resident safety under the SAFE program, encourage outreach to residents by bringing us all together and continually adjust their resident relations structure to improve resident satisfaction. Stellar Management was the first owner to meet with PRO. There are ongoing meetings between them to share information and opinions about the changes in Parkmerced. It is important to both parties to keep the lines of communication open. Stellar Management supports resident safety. Parkmerced residents formed safety groups in their areas, appointed block captains, and registered with the SAFE program. The owner supports residents efforts by providing funding for meetings, SAFE Signs, management representatives at safety meetings. Parkmerced management works with SFSU and SFPD to share information about incidents concerning safety and ways to improve safety in our community. In October 2007 Parkmerced management and SAFE program resident representatives received an award from the SAFE program. SAFE recognized Parkmerced Neighborhood Watch as an example of empowered residents along with the owner, their combined efforts as a leading example of how a large complex can form building and community Neighborhood Watch groups. Communities are built by communicating with each other. Stellar management sponsors activities that bring residents together., Farmer’s Market, Harvest Festival, Winter Festival, music in the park, just to name a few. I have fun meeting with other residents at these events. Resident Relations tries their best to help me with my concerns. There is someone to help me when the office is open, and if I call and don’t get a person, I get a call back. Recently the Stellar management took over responsibility for the management Parkmerced. Now I can call one number for all of my concerns. I called for trouble with my door and it was fixed the same day. Please feel free to share my experiences with others to show support for Parkmerced as a great place to live."

– Michele Miller - 11 Year Resident

"The park merced staff has been great, anytime I have a complaint they are fast to help. I needed something done, and they came over that day and did it. Then I needed new blinds, a nice man came over and changed the needed blinds. The staff at parkmerced are very friendly, it seems like they do their job because they like it and want to help instead of needing to do it. If you ever need anything, they are there to help."

– Yelena Tihonova, Natasha Geykhman - Residents

"First of all, I want to mention how great service has been as a resident at Park Merced. We have had service deal with plumbing and other problems, and it has been taken care of quickly and efficiently. We have been very pleased to live here and will continue to do so for a long time. Likewise, help at the main office is always professional and speedy."

– Megumi Fuse - Resident

"I moved to Parkmerced in July because my vision for community was in line with Parkmerced's. I really appreciate the concern that you are showing towards your tenants and our community. I look forward to seeing all the positive changes.”

– Cristi Shanahan, resident since July 2008

"First of all, we would like to thank you for all the improvements around Parkmerced. We have lived here for 36 years and are very happy here! Also, we would like to write you a note about Floren Lopez [Resident Services Manager]. We have known Floren since she arrived. She is a wonderful lady, works extremely hard and always very professional, yet friendly. The best when it comes to a good employee! Keep up the good work!”

– Helen and John “Scotty” Thomas, Residents for 36 years

"My husband and I moved into Parkmerced after we were married in June of 1988. We fell in love with the large rooms, roomy closets and staircase in our garden apartment. We've always enjoyed the non-urban "feel" of the community. It's peaceful and quiet here, especially in the summer. The design of the property encourages long walks. We also appreciate the convenience of being close to the highway, shopping and public transportation. Now that we have Hershey, our cocker spaniel, I've discovered more of the beauty of the community on our daily walks. Every block is different. We have our favorite trees and garden spots, and Hershey enjoys sniffing around the dog run. Being out and about more helps me meet my neighbors, too. I don't know if there is another San Francisco "neighborhood" with such friendly people. We also enjoy community activities, work days and holiday parties organized by the imaginative Parkmerced staff. We'll probably be here for at least another 21 years!”

– Marty Walker and her dog Hershey, residents since 1998

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Meridian at Bowie - Bowie, Maryland

"I wanted to take a few minutes to thank you and your staff for the superior customer service I have received since making your residential area my home. Almost immediately after signing the lease last year, I was diagnosed with cancer. With boxes still to unpack and an apartment to organize; I had to reevaluate how much I was going to be able to accomplish and if I needed assistance.

There were a few things that needed to be tended to in the apartment in the days preceding my surgery; I was having issues with the A/C unit, a sink was leaking, and the garbage disposal had broken. Seeing as my surgery would require four weeks of post-op recovery I wanted to ensure that everything would be taken care of beforehand.

Well, as you know not only did you and your staff take care of my requests expeditiously you took the time to double check that everything was in order prior to my surgery date.

This was my first impression of the staff at the Meridian at Bowie and the level of customer service and attention to detail has continued throughout my occupancy. You have an extremely professional team and yourself who personally provide on-going superior customer service. Please accept this as a small token of gratitude as I would like to thank you for all that you do, it is truly appreciated."

- Tammy L. Van Keuren, resident since 2008

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AMBERLEIGH - Fairfax, Virginia

"I was the first occupant in apartment #202 at 3309 Cannongate Road in June 1968. In 1989 I moved “next door” into #203 one-bedroom apartment. The complex was called Bedford Village and was managed by Charles Smith Company for many years…Since we became The Amberleigh I like the most recent changes made in the buildings and new doors…Needless to say, after 41 years of living here I find little to complain about. The staff is friendly and always cooperative. And any necessary problems or repairs are taken care of promptly along with periodic upkeep of the premises. Thank you for looking after me so well!"
- Dorothy K. Moser, Resident since 1968

"I've lived at the Amberleigh for 44 years now and have enjoyed the opportunity to have lived in the same apartment ever since I moved in 1966. I truly love my apartment...it's a Townhouse style which makes it even more like a real home. I moved to the Amberleigh for several reasons; it's the ideal location - the hospital is so close I could walk there, I have convenient access to all major road-ways including I-495, Rt. 66, Rt. 50, I-495, and I-395. The metro is also very close, I think it's only 2 miles away, but I haven't taken the metro in such a long time because I prefer driving. I have parking directly outside my home, so directly I can see my car from my kitchen window. Recently I have really enjoyed the new additions that Amberleigh has given to the residents. I use the fitness facility a few times per week - my physical therapist even said this equipment is better than what the hospital has to offer. I love it here because it's so practical...This is my home for the rest of my life."
- Ralph E. Stronoski, Resident since 1966

"We've been living at Amberleigh for almost 2 years now and just extended our lease for another 6 months. We have one of the 2BD/2.5BR units and the value is outstanding for the price. Our maintenance issues are always resolved efficiently and promptly. The leasing staff is very friendly, the grounds are kept nicely, and we hear very little to no noise (from others) while inside our unit. I would refer Amberleigh to friends and family. All in all, I think it's a great place to live with a good management team in place, great rates and perfect location. I have nothing but compliments about the community. “
- Ashish Mehta, Resident since 2007

“My son and family from Colorado will be stationed here in Virginia and some other fellow soldiers in July. My son needs a 5 bedroom house so we can live altogether. Much as we want to continue our lease for at least a year, we really have to go. We feel secured during the length of our stay here in Amberleigh and your services from front desk to maintenance people are just great. They do their jobs well and we pretty much appreciate that. If there are some families who need a place to stay especially the ones serving the military we will definitely recommend Amberleigh."
- Renato Mendoza, previous Resident

"We love living at Amberleigh- we lived here until December 2006 when we moved to London for a while and when we returned early this year, we moved back here as we loved it so much last time. Now with renovations in the town-homes, it is like moving into a new house - kitchen and bathroom have been totally redone to an excellent taste. The property manager Michael was very helpful in getting us settled again and ensured our move was flawless. I think it is a unique setup where kids come out in the common lawn area in front of the house which encourages lot of social activities too."
- Gurmeet Singh, repeat Resident

"Living at the Amberleigh has been an excellent experience overall. The property is beautiful, with lots of mature trees and little paths to walk through. Our townhouse is spacious and clean, and management has done a great job lately responding to maintenance needs. Management has changed twice in the two years since I moved in here, but since Stellar has taken over I have found that management has been swiftly responsive and very friendly/helpful. It is a vast improvement over the last management group. On a personal note, this is the first place my wife and I have lived as a married couple. We got married July 21, 2007 and moved in here as soon as we got back from our honeymoon. It will be tough to leave when that time does come. Thanks for your help."
- John Landry, Resident since 2007

"My wife and I have been tenants at Amberleigh since May 2009. We have been extremely happy with all aspects of the experience of living here. The apartment is on the ground floor and easily accessible with but a few steps. It faces a quiet street and we hear little traffic, and there are always parking spaces available. The back faces a children’s pay and green are which is pretty and serene, and hearing the occasional children at play is a delightful experience. The personnel are friendly and helpful, and the few repairs we have needed were taken care of very quickly. My wife and I do not hesitate in stating that it would not be easy to find a better environment so close to conveniences and transportation in the area, and we recommend leasing here without reservations.”

– Ivan, Resident since May 2009

"What I like best about the Amberleigh is the location and amenities! It's so close to everything, and I love the fitness center and the pool."

– Thya, Resident Since February 2008

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The EDGEMOORE - Alexandria, Virginia

"I have lived at The Edgemoore for a little over a year, and have become very acquainted with the environment and the people. The upkeep of the complex is a daily chore for staff, so the grounds are generally clean and homey. The complex seems safe from extraneous activity and is conveniently located within walking distance of the Kingstowne Shopping Center. In addition to the convenience of the location, is a bus stop handily found at the entrance of the complex that runs to the metro in an exceedingly short distance. In my time here, I have yet to experience any harmful or unseemly situations, and management has catered to every occurring need. I would recommend this place to anyone seeking a respectable living space and comfortable surroundings."
- R. Russell, Resident

“I just wanted to extend my sincere thanks and appreciation for the quick and thorough response to my request for assistance with my washer/dryer last week. A technician was on the scene in minutes and fixed my machine right away. Thanks again and keep up the good work."
- D. Davis, Resident

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Enclave at Silver Spring - Silver Spring, Maryland

"When I relocated to Maryland from another state in October 2007, I was nervous about many things including where I was going to live and if I would ever truly feel at home as I had left friends and family behind. I’m happy to say that over 1 ½ years later I couldn’t be happier with the decision I made to move to the Enclave. I’ve met many people at the various community gatherings and have found that the management staff has been more than willing to assist me in any way that they can, time and time again. The property is located in a convenient location, the sense of security I feel when walking the grounds is unparalleled and when I walk into my apartment after a long day at work, I truly feel as though I am ‘at home’.”

- Charmaine Green-Forde, Resident

"Seeing someone at the front desk 24/7 is super, and personnel who clean each day are greatly appreciated. Coinless washers and dryers are also super, as well as the Zen garden.”

- Bob Kuster, Resident

"As a resident of Enclave, I have used the common areas and the business center quite frequently. And I would like to inform you that the Gali service company employees here at Enclave are very, very hard working, very polite and very helpful to the residents. More importantly they do a superb service of taking care of the property all around the entire complex including the ones who clean the common areas in each building. I always see them cleaning each apartment doors, light fixtures, floors etc. on the hallways. The trash room is always very clean and cleaned after very quickly if there is a need. This shows the very hard working and excellent supervision they have and the very good hard working employees they have. They are here very early and the type of cleaning they do is outstanding. Truly they are very much of a blessing to have made the Enclave very pleasant place to live.”

- Tsehay Beyene

"We have been residents at the Enclave since 1988. We have seen many changes take place. We lived through three renovations; the last one was the best. We call the Enclave our “home.” We enjoy the jazz sessions in the summer; we attended the art scholarship held in May, the affair was just awesome…Living at the Enclave is also a convenient location. Mrs. Pakia Crooms has been such a wonderful part of the staff at the Enclave; she makes things happen… She is always accommodating to the residents needs.”

- Florence B. Mitchell, Resident since 1988

"Seeing someone at the front desk 24/7 is super, and personnel who clean each day are greatly appreciated. Coinless washers and dryers are also super, as well as the Zen garden."
- Bob Kuster, Resident

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INDEPENDENCE PLAZA - New York, New York

"In a recent previous memo to Stellar Managemnt I stated that the IPN Buildings have never been better since taken over by Stellar Management. The lobby is fabulous. An absolute pleasure to walk in and out. I would like to add that lobby personnel are consistently friendly and an absolute pleasure to deal with. Also, the 1 800 phone # for Stellar Manintenance hotline is top notch. Every time I phone, maintenance appears at my door in a timely manner. And, the individuals answering the service are very cordial. I had the pleasure of meeting with the director of security here at IPN. All I can say is do not ever hesitate to speak with this individual. He is the best!!! Lastly, when ever I have to phone Stellar Mgmt for anything, and there are times when I have a few questions... they are consistenly nice and listen and all gets solved quickly and efficiently I HIGHLY RECOMMEND LIVING HERE AT IPN... I LOVE IT HERE... Thank you for your time and patience in reading this. You may use my whole name because I am very proud to live here... THANK YOU STELLAR FOR ALL THE UPGRADES... ITS ALL GOOD!!!"
- Sandra Schneider, Resident

"The past four years at IPN have been great and I will surely look to IPN in the future if I return to NYC."
- Edward S. , Former Resident

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Madera Vista - Corte Madera, California

"Colleen has been handling the business office matters with the utmost professionalism, friendliness and an always-present smile. Cal and Steve (Service Team) address any repair requests usually within a day or two, and always ensure that the issue is resolved and the resident happy, even if it means ordering extra special parts. I also appreciate their concern for leaving the work area as clean as they find it. Like Colleen, they are professional, friendly and concerned for the community…Thank you for your continue effort in making this complex a better place."
- Izabela Perry, Resident

"When we first arrived, everyone at Madera Vista tried to make us feel comfortable and accommodate our every need. Everyone is kind, courteous and friendly… The view is extraordinary and so peaceful, the grounds kept clean, neat and beautiful…Someone is always in the office 7 days a week and always ready with a smile and cookie for my dog. In short, we are very pleased we have made Madera Vista our home."
- Stacey and Patrick C. , Residents

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AQUA Apartments - Marina Del Rey, California

"My wife, daughter and I have lived at Marina Terrace for almost three years now. We use the Fitness Center every day. The pool is beautiful and a great relief in the hot summer sun. I love the BBQ on the Sun Deck. It’s the perfect place for a weekend cookout. I run my business from home and don't have to drive to work or the gym. It is all here. Because the building is modern and beautiful, I am able to hold client meetings here and still maintain a comfortable yet professional atmosphere. The staff are committed to service and fulfilling the resident's needs. I am grateful to live in a place that offers my family the lifestyle we've always dreamed of."
- Alvin Catacutan, Photographer and Resident

"Coming from New York and living at Marina Terrace for the past four years, I have really found a home away from home. It has been more than you can ask for in a building. I have found great friends in both neighbors as well as staff. The building is strategically set in a great environment for social beach living. The building could not be more inviting, comfortable, safe, accommodating and convenient. I find myself never needing to leave the building on weekends, as I have everything right here with a full new gym, pool, sundeck with grills, business center and best of all you can literally walk within minutes to everything you could ever need and want!"
- Neil Tragni, Resident

"Marina Terrace Apartments have been a wonderful place to live. Originally we were attracted to the apartment’s luxury status and professional, friendly staff, but we have since been delighted by the proximity to the beach, shopping, dining, entertainment, and even medical and dental care—we can go weeks without having to drive anywhere. The Marina Terrace management and staff have consistently offered professional and friendly service. They continuously work to insure that the quality of life at the apartments is positive and comfortable for the residents. No other building in this area offered us the same level of luxury, quality of service, and convenient location for the price."
- Anne Harper, Resident

"Upon arriving at Marina Terrace, I was greeted with a beautiful building and a warm, welcoming staff who were more than happy to answer my questions about living here. Being new to the area, I went and saw almost every building in Marina Del Rey before deciding this was the only building for me. This building is full of good people; everyone is friendly and kind. Even the maintenance staff introduced themselves and told me if I ever need assistance they were there to help. I love living at Marina Terrace."
- Joshua White, Resident

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Skyline Terrace - Burlingame, California

"I am now an official resident at Skyline Terrace Apartment Homes and I just love it here. It is very quiet, serene and peaceful. I love the property, amenities, and everyone who I have met who is a tenant here is friendly and warm. I highly recommend Skyline Terrace to anyone looking for a fantastic place to call home."
- Tara Dijanich, Resident

"We just could not help ourselves to express our deepest appreciation and gratitude for such a fine and outstanding job Derrick Rose (Property mgr) and Cliff Webb(Asst. Mgr.) have done in our community/complex. They have been so professional, approachable, down to earth staff. They certainly are a breath of fresh air. Their attitude and professionalism will absolutely make a difference and is quite vital to today's business. We commend them for their hard work and willingness to make our complex a much better place to live above others."
- Lino Nshimba and Cynthia Karp

"The purpose of this letter is to recognize the excellent customer service provided to us by your exemplary colleague, Clifford Webb, when we rented our apartment at the Skyline Terrace. I remember walking into the office when we first met Clifford. His first question to us was "What are you looking for in an apartment?" Since then, he has always gone above and beyond the call of duty as our leasing agent to make sure that we are happy tenants. All concerns regarding our new apartment were always handled immediately and in a positive manner. For example, when we had an ant problem, Clifford immediately came to our apartment with pesticide and offered to spray the unit himself since the pest control folks were not due to come by until the following month. In fact, whenever I submit a maintenance request, Clifford immediately responds via email and have maintenance followup the next day. Clifford is constantly a force of positive energy, always makes us smile with his friendly demeanor, and is a key reason why we chose to rent at Skyline Terrace versus another apartment complex. Clifford is definitely an asset to your organization! Finally, we would like to thank you as well! We have resided in our apartment for about a month now and are extremely pleased with our unit! We love our apartment, the city of Burlingame, and the management at Skyline Terrace! ."
- Susie & Dara Duane

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SERENITY AT LARKSPUR - Larkspur, California

"Larkspur Shores is a great place to live. The management staff is very attentive and quick to respond. The neighbors are respectful and pleasant. Having a well maintained dog park adjacent is a bonus. It is very nice to be a part of this community."
- Kristen Cummins, Resident

"I've been a happy tenant at Larkspur Shores for over eight years and expect to spend many more here! Among the many pluses of living at Larkspur Shores are (1)the extremely capable and friendly office staff who make every effort to ensure tenant satisfaction, (2)the park in the middle of the complex that makes the facility "dog heaven" and (3) the proximity and ease of access to glorious San Francisco. Come join us!"
- Richard Chabrowe, Resident

"I have lived at Larkspur Shores for many years - seven to be exact. Larkspur Shores has been such a great place to live. I have made friends, feel a real sense of community and know that the leasing office really cares about me as a person. Whenever I walk into the leasing office I feel like I am visiting friends. If you have a dog, Larkspur is the place for you. They are great with the tenants and their animal friends. At the end of a hard day of work, you have a beautiful place to come home to with beautiful views of Mount Tamalpais. I know I am home here at Larkspur Shores. I would never think to live anywhere else!"
- Galia Gur, Resident for 7 years

"From the moment we stepped foot into the leasing office we knew this would be home. On move-in day, several neighbors stopped by to introduce themselves and warmly welcome us to the community. You don't find that kind of sincerity in your average apartment community, but Larkspur Shores is heads and tails above the rest. The friendliness of the residents and attentive management combined with the close proximity to the shops and dining at Larkspur Landing and Corte Madera truly makes Larkspur Shores a unique and special community."
- Liz Ketterer, Resident for 3 months

"Larkspur Shores is a great place to live! The location is the best in Marin County! You are 15 minutes from San Francisco and two minutes to HWY 101. Also, you are walking distance to the Ferry and down the street from the Marin Air porter. There are also two swimming pools and a gym (which is presently being upgraded) and tennis court and has that “resort” living feel. The office staff is excellent and very professional with Shane as the manager who is always available to answer your questions and how to make the complex a nicer place to live. In essence, Larkspur Shores has a nice community feeling about it and is located on a beautiful park that the town of Larkspur maintains. It is pet friendly and a doggie heaven for dogs of all sizes who love romping around and also playing with their neighbors. I would not hesitate to recommend this complex to anyone looking for a new home in Marin."
- Paula Werner, Resident

"Larkspur Shores is a wonderful place to live with great neighbors who are always eager to help. Not only is a great place if you have a dog, but you can't beat the location. You can walk to so many restaurants, stores, and the ferry. The office staff is friendly and efficient, always there for you when you need them. I had live here before and loved it so much I came back as soon as we were back in the area. I wouldn't live anywhere else and would say Larkspur Shores is the perfect place to call home."
- Louella Reinke, Resident for one year

"I would like to take a moment…to tell you how pleased I have been at the responsiveness of management since you have come on board. I have seen many physical improvements around the property, as well as found my issues to be resolved far more quickly without issue. It is a breath of fresh air after having a property manager who seemed to do little more than make excuses for why something wasn't done. I thank you for what you have done for us in such a short time! Thank you again for all you do!"
- K. Lauborough, Resident at Larkspur Shores

"I wanted to thank you making it possible for me to move into one of the newly renovated Larkspur Shores apartments. The views are absolutely breathtaking from my porch and bedroom, now that the outside areas and deck have been rebuilt. The enlarged field of view from the porch is now truly panoramic. Larkspur Shores has also created a greater sense of community by removing the walled-in look of the porches and architecting a more open landscape where you can get a measure of the entire property from your deck. I am also thrilled with the new roof; my top floor apartment stays relatively cool, even on hot days. Last week it was 99 degrees one day, and the heat barely registered in my apartment. Again, this is a game-changer of an upgrade. Plus I love my washer and dryer and the new kitchen w/its spaciousness and modern stainless steel appliances have really made a big difference in improving the quality of my living space. Maintenance requests have also been handled in a way that makes it seems more like a concierge service. Requests are routinely fulfilled on the same day, many times w/in hours of making them. No doubt, the increasing number of high quality renovated units on-line has benefitted the entire community by making this type of service level feasible. Having been a resident here for ten years, the new Larkspur Shoes is a sea change and a dramatic enhancement in the quality of life here. You have done a tremendous job navigating the community through this somewhat arduous and challenging transition. I am really looking forward to the new clubhouse and redevelopment of the decked parking areas. I am sure you have a lot more great things in store for us as you continue to improve the community."
- Richard B., Resident at Larkspur Shores

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The Avant - Annandale, Virginia

"Thanks for your invitation to see the results of the renovations of The Clubhouse/Management Offices.
I went by on Saturday and took the opportunity to visit the gym and cybercafé, and also took a quick look at the new office layout. The gym is very inviting with a variety of equipment designed to improve strength and overall fitness. The room is bright and uncluttered and well located with the view overlooking the pool area. The efficient use of space is evident in the cybercafé as well as in the workspace of The Avant personnel. It is always a pleasure dealing with Esra and Johana at the office and I am happy to see that their comfort and their need for an organized area have been addressed.
The Avant management has shown itself to be not only responsive to the needs of its residents and employees, but also frequently proactive. I am happy to live here."
- Wayne, 19 years

"I have been living at the avant for a year now and have had nothing but a good living experience for that year. The one bedroom apartment I moved into was newly renovated and very spacious (as compared to other one bedroom apartments I have had in the area). Beside the great living conditions it is also a great living location. Being a block away from 495 makes getting around the northern VA/DC area extremely easy and convenient. When it was time to renew my lease for another year I did so without hesitating."
- Matt, 1 year

"My experience at AVANT (Annandale) was and still is an improving one. I moved in here in October 2008 and I was a little suspicious about the two month off deal they had at the time that maybe they would be like so many other places just get you in and then tough luck “manage yourself kind of deal”!
But what was more impressive than the good special at the time is that their services so far and their prompt respond to all my requests have been spectacular “specially after we received a message that there is a new management in charge”!
I mean when I first moved in I had some hard time communicating with the management office about getting a reserved parking spot until I got it, but since we got a notice and a survey that there is a new management in town things have been really GREAT and I hope they can afford keeping these affordable rent prices with the specials here in and there and keep their great services.
There is a teaching in ISLAM that whomsoever does not thank the people then indeed has not thanked ALLAH (what Muslims refer to their Creator, i.e. God) as he should be thanked. So sincerely “Thank you AVANT for your good work especially in these hard economic times."
- Sincerely a Muslim resident

"I have enjoyed my apartment home since 1994. I want to thank you so much for keeping a few laundry rooms on the property for those of us who have un-renovated apartments, and also for remodeling them for us. I have not, as yet, seen a remodeled laundry room, but I understand they are very nice.
I realize that I am in the minority, and that most residents have renovated apartments, equipped with washer/dryer facilities, but I do not because of the length of time I have lived on the property, and I am very grateful for your consideration. But for your thoughtfulness, I would be forced to look for a public laundry facility, or a different community in which to live.
Given my work hours, I would feel unsafe doing my laundry at night, and would be forced to take time out of my precious weekends to wash my clothes.

Also, I very much appreciate the recent letter you sent out regarding an apartment break-in scam. Since you have assumed the role of Property Manager, I feel very safe and I want you to know how much I appreciate all your efforts in ensuring our well-being, comfort and safety. You and your staff do an outstanding job, and undertake an enormous challenge every day with the size and complexity of our community and its needs.

I look forward to the opening of our new Clubhouse and Fitness Center as well. They will be a welcome addition to our wonderful community.

I encourage you to pass this note up to the appropriate management channels.

Thank you."

- Janet P, 15 years

"I have lived at the Avant for a little over one year. Since moving here I have been very happy and after living in several apartment complexes this is the first time I feel comfortable enough to recommend living here to all of my friends and family. I also feel like the management works hard to improve the already great quality of life of every resident. I also feel safe and when I come home from a long day at work I know I can come home and relax and to me that is very important to me and I plan on living here for a long time."
- Chris, 1 year

"I have really enjoyed my experience at the Avant over the last year and look forward to my second year in my apartment. The staff at the Avant has always been extremely helpful and always make sure my needs are fulfilled; whether it be dealing with a maintenance request or a concern, they always step up to the plate and take care of it! I was lucky enough to move into one of the newly remodeled apartments and I love every part of it. Because of the care the Avant took in picking out cabinets, flooring, and paint colors, my apartment feels more like a home than a rental. The grounds are well maintained and the cleaning and maintenance crews do an excellent job of making sure everything looks attractive and nice. And I LOVE the new work out room and the swimming pool! The newly remodeled office looks great and is a great amenity! Overall, the Avant is a great place to live!"

- Kate, 1 year

"My family and I have lived at the Avant for the past 5 years. We have called maintenance on a few occasions to take of minor things in our home and every time the tech came, they fixed the issue properly and in a timely manner and with a smile!! We also like seeing all the new changes that are being made to the community like renovated hallways and laundry rooms, thank you!! We will continue to call the Avant home for many years to come."

- Marla & Thomas, 4 years

"Well, I have been at this property since last four years, but I have to say since it became “The Avant” there have been so many updates being done to the property.
New brighter night lights
New building doors, renovated stairways and brightened
And the most appealing to me and my wife is the Fitness room; it’s awesome and located to oversee the swimming pool.
Pool is also being updated.
The list can go on, if small details are taken into consideration. Also, new office looks very nice as well.
Good job people."

- Ali, 4 years

"I have made the Avant my home for many years. I have watched it evolve through several management companies and it remains a wonderful place to live with all the amenities and a great location. Both Management and Maintenance staffs are excellent, pleasant, prompt in there response to any problems that might occur, always accommodating. I enjoy my spacious apartment with all its amenities. I enjoy living in the Avant community."

- Joyce, 32 years

"Dear Lisa Mackey;
I am writing you because I want to let you know the wonderful care we receive from your staff at The Avant Apartments especially from Valerie Luna, even though she is in the leasing department every time we need any type of information or service concerning our apartment she has gone the extra mile to help us. After two years in residence at the apartments, I can honestly say that the courtesy, friendliness, and efficiency of your staff have only continued to be a daily joy for myself and my husband.
The office personnel never fail to inform us of any up calling event so we may be prepared for any inconvenience. The maintenance staff is always keeping repairs up-to-date in a fast and courteous manner. And I must also put in a word of praise for the house-keeping personnel in their constant effort to keep our surroundings clean and beautiful.
I also want to thank you and let you know that we are very please and happy that you instituted the fitness center and the upgrading of your offices, all the furniture and arrangements are beautiful.
In other words you and The Avant Apartment staff have made us feel like this is our home.
Keep up the good work!!!"

- Paola Z, 1 year

"In the eighteen years that my parents have lived at what is now Avant Apartments, they have seen it change hands multiple times over. The neighborhood has changed quite a bit in that time and Avant Management is the best management company we’ve had in here in the year and a half that I’ve been living here to witness the aftereffects of these changes in ownership.

Avant Management has implemented lush landscaping to compliment the wooded and hilly terrain. They have redesigned a community clubhouse to include a workout facility and wireless access points for anyone wishing a change of scenery while overlooking the pool and surfing online. They have renovated multiple units with new energy efficient appliances, formica countertops & new flooring. Each one of the units have a large balcony that can easily be used for an extension of your already spacious floor plan for the purpose of outdoor enjoyment without having to travel far.

The staff at Avant Management are prompt, courteous and have impeccable follow through. They are a team of professionals that ensure that your new home is comfortable, clean, functional and well taken care of. They meet the needs of their tenants and have an open door policy when it comes to listening to suggestions of ways in which they can improve the quality of life for those residing at Avant Apartments.

I recommend Avant Apartments to anyone looking for a pleasantly landscaped and recently upgraded new place to call home."

- Anne, 1.5 years

"I really enjoy living in the Avant apartments. It is very convenient. For example the shopping center is very close. The community pool is very nice it's very big and a lot of people come. The lifeguards help to maintain a safe and positive environment for everyone of any age. The thing I am very happy about and I am grateful is that the school is very close by and the children can come and go to school without any problems. The school is about 2 blocks from my apartment. The neighbors help out each other. For me getting to and coming from work has always been a struggle but now that I am living at The Avant apartments the beltway is very close and I even get back earlier from work and I have more time to spend with my family.
The people at the office are great and they ask you step by step questions. They help with all my problems and resolve them in a timely manner which is a good thing.
Thank You,"
- Sharon P, 1.5 years

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PROTOFINO AT BISCAYNE - North Miami, Florida

"I am a long-time resident of Portofino at Biscayne, North Miami (over 8 years). I wish to take a moment of time to commend the new management team for their noticeable efforts at improving our community.

In particular, I’d like to praise Mr. Felix Ortiz, our Facilities Director, for his community outreach efforts. Mr. Ortiz has made a point of interfacing with residents to get their feedback on needed changes, as well as performance to date. I was especially impressed when Mr. Ortiz took time to speak with me during the recent Take-Out Breakfast event. He inquired if all was well with my unit, and I mentioned that I had a cabinet door that had been off its hinges since Thanksgiving. I had reported this problem immediately and a number of times to the former management and each time a work order was placed, it was attempted at a time inconvenient to me, or denied due to my small dog being there. I had known these service people for a number of years, and previously they’d had no trouble entering my unit and making repairs while my dog was inside and I not there.

Mr. Ortiz gave me his card and told me to give a call when I reached work. I did. Within 2 minutes I received an email confirmation of my work order, and within several hours, notification that the work had been completed. No guess work at all!

Pilar Bernal is also proving to be an exceptional Property Manager. Although I’ve yet to meet her face to face, we have had a number of email communications regarding community issues. Ms. Bernal is warm and sincere in her communications. It is a pleasure to have her “no our side.” It’s been a while since we had a Property Manager residents did not consider “the enemy.”

It is my intention to remain at Portofino for some time to come (providing my employer doesn’t see fit to move me to our Dallas office). I look forward to the people of Stellar implementing the changes they speak of and improving the general atmosphere of our community.

Thank you for your time and attention. "
- Rene’ W. , Resident

"Please let us take this opportunity to express our gratitude for the assistance and the efficient way in which your Associate Property Manager Mr. Carlos Vieira makes our living experience here a pleasurable one. Mr. Vieira is truly a great asset to the Portofino at Biscayne/Stellar Management. He is very professional and attentive to the concerns of the residents, keeping them informed of any new procedures, regulations and updates in maintaining a great relationship between the residents and Management. In our observation and personal experience, Mr. Vieira is never too busy to greet the resident with a welcoming smile and hello, eagerly waiting to serve. His staff is always ready to assist him whenever needed because of his uplifting and patient attitude. It's rare to find an employee who really seems to enjoy working in this kind of residential environment. We do hope and pray that Mr. Vieira will remain with Portofino at Biscayne/Stellar Management for years to come and be rewarded for his outstanding work. Again, he is a great all around asset to your company and it would be a great lost to the entire family without his presence. Thank you for allOwing us this opportunity to share our appreciation for being a part of the Portofino family and your great staff. "
- Donna & Edward O., Residents

"I would like to thank Pilar and the Maintenance employees for having helped me yesterday to solve the problem with my car. It is comforting to live in a Condominium where everybody extends their hands to help. Being a single woman and to know that I may count on you, is a godsend. Thanks to everybody at the office, Xiomara, Carlos et all, for always treating me with respect and consideration. I really appreciate your kindness and support. God bless you, "
- Susan , Resident

"Hi Pilar, I just visited the fitness center this afternoon, what a great surprise, the upgrades are tremendous. Well done! "
- Kenneth B. , Resident

"I would like to thank you for the excellent service. After calling your maintenance office, I spoke with Rodger who was very helpful. Within twenty minutes I received a call from one of your service technicians who promptly came by, his name was Enyo (not sure on the spelling of his name) but was able to service the a/c which is now working. Many thanks to both. "
- Kenneth B. , Resident

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